Post-service automation
A completed booking can trigger the right follow-up without processing old appointments.
- ✓ Configurable delay
- ✓ Email or SMS
- ✓ Duplicate protection
BCALY CLIENT LOYALTY
Turn completed services into the next visit.
Use the clients, bookings, consents and message centre already in BCaly to follow up at the right moment.
What is included
Loyalty without a second system
Private feedback
The client rates the experience privately and can authorise the team to contact them.
- ✓ Star rating
- ✓ Private comment
- ✓ Contact permission
Public reviews
Optional Google and Facebook links are shown equally, regardless of the rating given.
- ✓ Ethical flow
- ✓ No review gating
- ✓ Business links
Return and referrals
Build campaigns for inactive, recent or VIP clients and track referrals through conversion.
- ✓ Client segments
- ✓ Offers and codes
- ✓ Converted value
THE CLIENT TIMELINE
From booking to return, without losing the relationship.
The same client record connects every step. The team knows what happened, the system prepares the next contact and the business stays in control.
- 01Calendar
Booking
The client chooses a service, extras, team member and available time.
- 02Bookings
Confirmation
The booking is recorded and the client receives the essential details.
- 03Messages
Reminder
Email or SMS helps reduce forgotten appointments before the visit.
- 04Operations
Service
The team follows service, notes, tasks and history in one place.
- 05Loyalty
Feedback
Once completed, BCaly can request private feedback.
- 06Reputation
Action
Review, contact, offer or referral follows the business objective.
- 07Growth
Return
History helps identify and recover clients at the right moment.
How it works
Turn completed services into the next visit.
Complete
The team marks the service as completed.
Check
BCaly confirms consent, channel and sending rules.
Listen
The client shares private feedback.
Act
The business follows up with an offer, review or referral path.
FAQ
How it works
Does it use the existing message system?+
Yes. Loyalty uses the current email and SMS infrastructure, queue, balance and history.
Will it message old bookings?+
No. Activation records its date and only processes eligible services completed afterwards.
Does BCaly hide review links from unhappy clients?+
No. Configured public review options are presented in the same way to every client.
Can I turn automatic requests off?+
Yes. The module remains available while automatic sending can be controlled in its settings.
Everything connected in one account.
Try the complete platform without a card and publish when you are ready.
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